Privacy Policy

Last updated: 30 June 2026

1. Important Notice

This Privacy Policy explains how Francmatic Technologies (U) Ltd (“we,” “us,” or “our”) collects, uses, and protects your personal data when you visit or interact with our website at francmatictech.com. By using our website, you agree to the terms outlined in this policy. If you do not agree with these terms, please refrain from using our website.

Our website is intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 18 years old.

You have the right to object to the processing of your personal data for our legitimate business interests or for direct marketing purposes, including any related profiling. For more information about your rights and how you can exercise them, please see Section 11.

2. Owner and Data Controller

Francmatic Technologies (U) Ltd
P.O Box 720329, Buikwe Uganda
Owner contact email: info@francmatictech.com

3. About Us

Francmatic Technologies (U) Ltd is a software and ICT solutions company based in Uganda. We design, develop, and support software products and digital services for businesses, schools, parishes, hospitals, and organisations. We are committed to protecting your privacy and handling your personal data responsibly. As the controller of your personal data, we determine how and why your data is processed.

4. What Personal Data We Collect and Why

Personal data refers to any information that can identify you directly or indirectly. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity and Contact Data: Includes your name, email address, phone number, or similar identifier. We collect this data when you submit our contact form, request a demo, provide feedback, or participate in promotions or surveys.
• Marketing and Communications Data: Includes your preferences in receiving marketing communications from us and your communication preferences. With your consent, we use this data to inform you about our software solutions and services that may interest you.
• Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, platform, and other technology on the devices you use to access our website. These are industry-standard and are logged by web servers to provide informed statistics to site owners.
• Profile Data: May include your interests, preferences, feedback, and survey responses.
• Correspondence Data: Includes any additional personal data you provide when you communicate with us via email, phone, WhatsApp, or through our website.

We may also collect aggregated data from analytics providers that help us understand visits and usage on our website. This is usually overall statistics rather than being tied to a single site visitor.

5. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide our services and respond to demo or support requests.
• To manage our relationship with you and follow up on enquiries.
• For marketing purposes, where you have consented to receive such communications.
• To improve our website, products, services, and customer experience.
• To respond to inquiries and complaints.
• To maintain accurate records and comply with legal obligations.

6. Legal Grounds for Processing

We will only use your personal data when the law allows us to. The legal bases for processing your data are:

• Consent: You have given clear consent for us to process your personal data for specific purposes.
• Performance of a Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation.
• Legitimate Interests: Processing is necessary for our legitimate interests in conducting and managing our business to enable us to give you the best service and the most secure experience.

7. Automated Decision-Making and Profiling

We do not engage in any automated decision-making or profiling activities on our website. If we decide to implement such practices in the future, we will update this Privacy Policy accordingly.

8. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website, provide essential features, and analyze website traffic. You can control cookies through your browser settings.

9. Direct Marketing

With your consent or where we have a legitimate interest, we may use your personal data to send you direct marketing communications about our products and services. You can opt out of receiving marketing communications at any time by contacting us directly.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

11. Your Rights

Under certain circumstances, you have rights under data protection laws regarding your personal data, including the right to access, correct, erase, object to, or restrict processing, and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details in Section 2.

12. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

13. How to Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us using the details provided in Section 2 or visit our Contact page.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Uganda.